Support
How can we help?
Last updated: 20 August 2026
For account-specific help, include your device model, iOS version and a short description. Do not send passwords, payment-card details or other sensitive information.
Restore Purchases
Open Latey, go to subscription settings and choose Restore Purchases. Use the Apple Account that made the purchase.
Manage a subscription
Open iOS Settings, tap your name, then Subscriptions. Select Latey to view, change or cancel your plan.
Calendar permissions
Open iOS Settings, find Latey, and allow the calendar access needed for the calendars you want Latey to use.
Screen Time permissions
Follow the permission prompt in Latey. If access was removed, reopen Latey settings and grant access again.
Location permissions
Open iOS Settings, choose Latey, then Location. Select the level requested by the feature you use.
Alarm troubleshooting
Check notification permission, Focus modes, alarm volume, battery state and that Latey can run as expected. Never rely on one device for a critical alarm.